Active Cases

A live look at every ticket the team is working on right now — who owns it, where it stands, when it last moved. 22 active cases.

Live · 2:19 AM CT

AI overview · refreshed daily

17 active cases across marketing, Yardi, and tech — the team is actively working through a busy queue.

  • Marketing makes up the bulk of activity with 10 open cases, including several project briefs around website updates, signage, and seasonal content.
  • 4 Yardi cases are in flight, covering a system error, data entry issue, a feature request, and a missing rentable item — a few of these have been open for several weeks.
  • 12 cases are still in 'open' status awaiting full resolution; 5 are actively in progress.
  • One marketing ticket is over 90 days old (HC Welcome Booklet overhaul) — it's in the queue and being tracked.
Marketing FPG-4767E0

Project Brief · New Move-In Special & Look-Lease Website Ads

Status
In Progress
Owner
Ashley S
Submitter
Jane Gray
Opened 12h ago · Updated 7h ago
Marketing FPG-B03CFE

Project Brief · Move-In & Look-Lease Specials Website Update

Status
In Progress
Owner
Ashley S
Submitter
Jane Gray
Opened 12h ago · Updated 7h ago
Marketing FPG-6B856A

Project Brief · Website Pop-Up Graphic Update · Fitness Center Special

Status
Open
Owner
Ashley S
Submitter
Lindsay Ringle
Opened 9h ago · Updated 9h ago
Marketing FPG-014C66

Project Brief · November Resident Giveaway Poster Rotation

Opened yesterday and awaiting the team's first look. No reply yet.

Status
Open
Owner
Ashley S
Submitter
Jade Gray
Opened 1d ago · Updated 12h ago
Yardi FPG-EE9ED4

Feature Request · Middle Name Required Field Request

In progress for about three weeks with two replies exchanged. Awaiting the team's next response.

Status
In Progress
Owner
Haley C
Submitter
Ruanne Deaguero
Opened Sep 29 · Updated 12h ago
Yardi FPG-423A7A

System Error / Crash · Unit 4532D Missing From Website Listing

Open for four days with two replies exchanged. The submitter's response is likely needed before the team can move forward.

Status
Open
Owner
Haley C
Submitter
Raelyn Pike
Opened 4d ago · Updated 12h ago
Elise AI FPG-13AD2D

Incorrect Responses · Elise · Wrong Income Requirement Responses

Status
Open
Owner
Emma B
Submitter
Laura Beadle
Opened 13h ago · Updated 13h ago
Tech / Hardware FPG-C4213B

Setup / Configuration · Add Elizabeth Hunter to Arinvoices Group Email

Status
Open
Owner
Adam M
Submitter
Lindsay Ringle
Opened 13h ago · Updated 13h ago
Marketing FPG-F56FD6

Marketing Audit · Yelp Profile Update · Village at Ironstone

Opened two days ago and in the queue. No reply from the team yet.

Status
Open
Owner
Ashley S
Submitter
Jackie Fernandez
Opened 2d ago · Updated 15h ago
Marketing FPG-02D398

Project Brief · Flag Redesign · Replace Current Black Flags

Open for about three weeks with fifteen replies exchanged. The team is awaiting a response from the submitter.

Status
Open
Owner
Ashley S
Submitter
Lucia Vega-Escutia
Opened Sep 29 · Updated 16h ago
Marketing FPG-C754C6

Project Brief · Hidden Creek Gate Signage Resize Concepts

In progress and active, with two replies exchanged so far. The team is working through the gate signage resize request and the next move is theirs.

Status
In Progress
Owner
Ashley S
Submitter
Lucia Vega-Escutia
Opened 3d ago · Updated 1d ago
Marketing FPG-52091C

Project Brief · San Lorenzo Website Blue Text Removal

Just opened yesterday and in the queue for a first look. No reply from the team yet.

Status
Open
Owner
Brandon B
Submitter
Lucia Vega-Escutia
Opened 1d ago · Updated 1d ago
Marketing FPG-196B25

Project Brief · Blue Wording Removal Request

Opened yesterday with no reply yet. Awaiting the team's first response.

Status
Open
Owner
Brandon B
Submitter
Lucia Vega-Escutia
Opened 1d ago · Updated 1d ago
Marketing FPG-BF21D7

Project Brief · The Sands Website Blue Text Removal

Just opened and in the queue. The team has not yet replied.

Status
Open
Owner
Brandon B
Submitter
Lucia Vega-Escutia
Opened 1d ago · Updated 1d ago
Tech / Hardware FPG-C314F8

Other · Sheridan Square Email Not Receiving

Opened yesterday regarding an email receiving issue. Still awaiting a first response from the team.

Status
Open
Owner
Adam M
Submitter
Stephanie Hutchison
Opened 1d ago · Updated 1d ago
Yardi FPG-536FD8

Other · Storage Addendum Missing Rentable Item and Rate

Active for about two weeks with nine replies exchanged. The team has responded and may be waiting on further input from the submitter.

Status
In Progress
Owner
Haley C
Submitter
Lindsay Ringle
Opened Oct 8 · Updated 1d ago
Tech / Hardware FPG-5C33D2

Setup / Configuration · Laptop User Transfer Gonzalez to Martinez

Open for two days with four replies exchanged. The team has responded and may be awaiting follow-up from the submitter.

Status
Open
Owner
Greg V
Submitter
Adam Meyers
Opened 3d ago · Updated 2d ago
Marketing FPG-913B8C

Project Brief · HC Welcome Booklet Complete Overhaul

This ticket has been open for about three months with no reply yet. It remains in the queue awaiting the team's first response.

Status
Open
Owner
Brandon B
Submitter
Brandon Bender
Opened Jul 21 · Updated 2d ago
Marketing FPG-31BAB2

Project Brief · CC Recap Transaction Count Discrepancy

In progress for about five weeks with two replies exchanged. The team has responded and may be waiting on additional input from the submitter.

Status
In Progress
Owner
Brandon B
Submitter
Adam Meyers
Opened Sep 17 · Updated 2d ago
Yardi FPG-37EE0C

Data Entry Problem · Work Order DropDownList Exception Error

Open for three days with one reply from the team. May be waiting on further details from the submitter.

Status
Open
Owner
Haley C
Submitter
Kevin Gerhardt
Opened 3d ago · Updated 2d ago
Tech / Hardware FPG-69DF7A

Replacement Needed · Portable Dual Screen Replacement for Chromebook

In progress for four days with four replies exchanged. The ball is currently in the team's court.

Status
In Progress
Owner
Adam M
Submitter
Haley Cornish
Opened 5d ago · Updated 3d ago
Marketing FPG-194F1E

Project Brief · Holiday Party Theme Concept · Warm Winter Glow

Open for eleven days with no reply from the team yet. Still in the queue awaiting a first response.

Status
Open
Owner
Ashley S
Submitter
Ashley Sprecher
Opened Oct 12 · Updated Oct 12

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