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Describe your problem in your own words. Our AI assistant has read every past resolution — 23 distilled answers across Yardi, Elise AI, and Tech / Hardware.
Knowledge base
Other
Most miscellaneous Yardi/CRM tickets resolve when the issue is a transient glitch, a data entry error, or a configuration change that an admin can correct quickly — only a few require Yardi support…
System Error / Crash
Most Yardi system error and crash tickets resolve when documents are regenerated, login sessions are refreshed, or an admin pushes a stuck record through on the backend. Regenerate the document…
Data Entry Problem
Most Yardi data entry tickets resolve when duplicate records are cleaned up, the move-in calculator is reset, or a document is regenerated. Regenerate the document first if an addendum or lease doc…
AI Response Error
Most Elise/Marie AI response error tickets resolve when the bot's knowledge base is updated to reflect current property policies, fees, and procedures. Test the AI yourself first before submitting a…
Access / Login Problem
Most Yardi access and login tickets resolve when duplicate accounts are removed, MFA is reset, or a contact record is updated by an admin. Clear your browser cache and cookies, then restart your…
Other
Most miscellaneous tech tickets resolve when an admin updates a group email membership, resets a token or password, or adjusts an email/phone setting — often within minutes of the request. Check Do…
Reporting Issue
Most Yardi/CRM IQ reporting issues resolve when you retry after a brief delay, clear your cache, or have an admin correct a backend data or configuration problem. Retry the action — Many errors…
Permission Request / Problem
Most permission request tickets resolve quickly once the admin has the right details — the key is submitting a clear, complete request the first time. Confirm the exact scope before submitting —…
Other
Most Elise AI "Other" tickets resolve when the admin team updates Elise's knowledge base or configuration settings, or when a known app bug is escalated to Elise support for a platform-side fix…
Setup / Configuration
Most Setup/Configuration tickets resolve when the requester checks physical connections, resets credentials, or contacts an admin to update group memberships. Check all physical cables first —…
Payments / Ledger
Most Payments/Ledger tickets resolve when the correct charge codes are verified in Voyager, portal settings are checked, and ledger corrections are made before escalating to support. Verify autopay…
Login Problem
Most login tickets resolve when the correct account is identified, a fresh temporary password is issued, or a 2FA configuration is corrected. Confirm which account and application is actually locked…
Access / Login Problem
Most access and login tickets resolve when the user attempts a self-service password reset first, or when an admin makes a quick account configuration change. Try "Forgot Password" first: For…
Setup / Configuration
Most Elise AI setup and configuration tickets resolve when the admin team updates the AI's knowledge base or adjusts scheduling/visibility settings after the issue is clearly described and tested…
Not Working / Broken
Most hardware/tech outage tickets resolve when the affected device or service is restarted, re-tested, or a replacement is sourced promptly. Verify the scope first — check whether the issue affects…
Feature Request
Most Yardi feature request tickets resolve through an existing workaround, an admin configuration change, or confirmation that the requested change is not supported by Yardi. Check for an existing…
Error Message
Most Error Message tickets resolve when the underlying software state (Windows Update, account security settings, or Yardi configuration) is corrected — either by the user or an admin. Restart and…
Integration Problem
Most Integration Problem tickets in this category resolve when the issue is clearly described with enough detail for the support team to investigate. Check that your submission contains a clear…
Weekly Testing
Most Elise AI weekly testing tickets resolve when the knowledge base is updated to reflect current policies or when Elise's existing behavior is clarified as working as intended. Check whether the…
Performance Issue
Most Elise AI performance tickets resolve when communication logs are cross-checked across both Elise and the CRM before escalating. Check Elise's sent log first — confirm whether the message or…
Slow Performance
Most slow-performance tickets resolve when startup programs are reduced and basic system maintenance is run. Open Task Manager (Ctrl + Shift + Esc), go to the Startup tab, and disable any programs…
New Equipment Request
Most new equipment request tickets resolve when setup is coordinated directly between the requester and the admin outside the ticketing system. Confirm whether an admin has already reached out to…
Training Question
Most duplicate-prospect/application-cancellation tickets resolve when an admin corrects the Yardi configuration that links prospect card cancellations to active applications. Avoid canceling a…