FPG Support · AI Help
Ask anything. BETA
Describe your problem in your own words. Our AI assistant has read every past resolution — 23 distilled answers across Yardi, Elise AI, Marketing, and Tech.
Knowledge base
Other
Most miscellaneous Yardi tickets resolve when the correct codes or configuration settings are verified first, then escalated to admin or Yardi support if the underlying data is corrupted. Check for…
System Error / Crash
Most Yardi system error tickets resolve when an admin regenerates or manually pushes through the affected document, or when the user clears cache and retries. Clear your browser cache and cookies and…
Data Entry Problem
Most Yardi data entry tickets resolve through a quick self-check or a workaround before escalation is needed. Check the resident's opt-in status first — if you cannot send CRM IQ text messages…
AI Response Error
Most Elise AI response errors resolve when the knowledge base is updated to reflect the correct policy or amenity details — either by the admin team directly or by submitting a clear, detailed…
Other
Most "Other" tech tickets in this category resolve when an admin manually adjusts a group email membership, resets a credential, or updates a phone/calendar setting. Check Do Not Disturb first if…
Access / Login Problem
Most Yardi/RentCafe access and login tickets resolve when duplicate accounts are removed, contact info is corrected, or a 2FA reset is performed by an admin. Check for duplicate accounts first…
Permission Request / Problem
Most permission request tickets resolve quickly once the admin has the right details — the key is submitting a clear, complete request the first time. Confirm the exact scope before submitting —…
Reporting Issue
Most Yardi/CRM IQ reporting issues resolve with a quick retry or a simple data correction — only a small number require escalation to Yardi. Retry the action first. Many one-off errors (failed…
Other
Most Elise "Other" tickets resolve when the right configuration change or bug report is routed to the admin team quickly — many are completed same day. Check if the issue is a known Elise bug first…
Payments / Ledger
Most Payments/Ledger tickets resolve when a misconfiguration, portal routing issue, or system glitch is identified and corrected directly in Voyager or by adjusting the account setup. Check autopay…
Setup / Configuration
Most Setup / Configuration tickets resolve when the requester tries a quick self-service fix first or provides enough detail for an admin to act immediately. Reset your password before assuming you…
Login Problem
Most login tickets resolve when the correct account is identified, a fresh temporary password is issued, or a 2FA configuration is corrected. Confirm which account and application is actually locked…
Access / Login Problem
Most Access / Login tickets resolve when the correct extension or group membership is confirmed and the user completes a password reset or an admin updates the account record. Check your RingCentral…
Not Working / Broken
Most hardware/tech outage tickets resolve when the affected device or service is restarted, re-tested, or a replacement is sourced promptly. Verify the scope first — check whether the issue affects…
Feature Request
Most Yardi feature request tickets resolve through an existing workaround, an admin configuration change, or confirmation that the requested change is not supported by Yardi. Check for an existing…
Integration Problem
Most Integration Problem tickets in this category resolve when the issue is clearly described with enough detail for the support team to investigate. Check that your submission contains a clear…
Weekly Testing
Most Elise AI weekly testing tickets resolve when the knowledge base is updated to reflect current policies or when Elise's existing behavior is clarified as working as intended. Check whether the…
Performance Issue
Most Elise AI message-retrieval tickets resolve when both Elise and the CRM are checked for contact history before escalating. Search Elise first — review the full conversation history for the…
Setup / Configuration
Most Elise AI vendor-visible notes tickets resolve when the correct note-type configuration is located and enabled within the Elise admin settings. Check existing note types in the Elise admin panel…
Slow Performance
Most slow-performance tickets resolve when startup programs are reduced and basic system maintenance is run. Open Task Manager (Ctrl + Shift + Esc), go to the Startup tab, and disable any programs…
Error Message
Most Yardi NTV error message tickets resolve when the underlying configuration issue is identified and escalated through the correct channel. Check for a duplicate ticket before submitting a new one…
New Equipment Request
Most new equipment request tickets resolve when setup is coordinated directly between the requester and the admin outside the ticketing system. Confirm whether an admin has already reached out to…
Training Question
Most duplicate-prospect/application-cancellation tickets resolve when an admin corrects the Yardi configuration that links prospect card cancellations to active applications. Avoid canceling a…