Integration Problem

Most Integration Problem tickets in this category resolve when the issue is clearly described with enough detail for the support team to investigate.

• Check that your submission contains a clear, specific description of the problem — vague or test submissions cannot be actioned and will be closed without resolution.
• Identify exactly which integration is affected (e.g., Elise AI to Yardi, Elise AI to a CRM) and note when the issue started.
• Document any error messages, unexpected behaviors, or failed sync events you have observed, including approximate timestamps.
• Verify your account and integration settings are correctly configured before submitting, as misconfigured settings are a common root cause.
• (Admin only) Escalate to the integration support team if the issue involves back-end file or data sync failures that cannot be resolved through the standard UI.

If none of these solve it, file a ticket and include: the specific integration name, a description of the expected vs. actual behavior, any error codes or log output, and the date/time the issue was first observed.