New Equipment Request

Most new equipment request tickets resolve when setup is coordinated directly between the requester and the admin outside the ticketing system.

• Confirm whether an admin has already reached out to schedule setup — check your email for any existing coordination before assuming the ticket is the only active channel.
• Wait for the admin to initiate setup, especially if they have noted a scheduled return date or PTO period; avoid attempting to configure new hardware independently.
• Do not self-configure new equipment (e.g., a Chromebox or similar device) before the admin has completed the guided setup, as this can cause configuration issues.
• Communicate directly with the assigned admin via email if timing needs to change, then request that the ticket be updated to reflect the new plan.
• (Admin only) Close the support ticket once setup is being handled through a separate channel, and leave a note confirming the work is continuing offline so the queue stays accurate.

If none of these apply, file a new ticket and include: the specific hardware model requested, the date the equipment was received or is expected, and any prior ticket or email thread reference so the admin can pick up where things left off.