AI Response Error

Most Elise AI response errors resolve when the knowledge base is updated to reflect the correct policy or amenity details — either by the admin team directly or by submitting a clear, detailed ticket.

• Test the AI yourself first by asking the same question a prospect or resident would ask. Note the exact incorrect response and the correct information it should give instead. This context dramatically speeds up fixes.
• Search the knowledge base (Knowledge Central) for the relevant topic — payment methods, pet fees, amenities, guarantor policy, etc. If you have admin access, update the entry directly with the accurate details. Common gaps include fee structures, access costs, unit features, and policy nuances (e.g., partial payments allowed by phone but not via portal).
• Check for synonym or terminology gaps — the AI may answer correctly for one phrasing but not another (e.g.,